POLUS - Support

Support 24

We not only have a strong consulting & project team, but we do also have a solid line of support & maintenance capabilities. Unlike other mainstream software providers / vendors, we always match the preferred channels of our clients - whether that be Emails, Skype, Viber, Bitrix24.Network Chats, Dedicated LiveChat on a private landing page, and many more. 

Support should not only be quickly addressed, but also need to have a incident / ticket report & takeaways - this is something POLUS has always done, which always brought satisfactions to our client's faces - which increased their customer loyalty and most of all, trust in our capabilities. 

no need for onsite visit for maintenance checks

For clients using Bitrix24, especially the on-prem version users, you might wonder how we will be able to support your Bitrix24 environment? Simple - we have several ways of dealing with troubleshoots, issues, config assistance requests, and even server devops. Such virtual guidances can include screensharing, Teamviewers, Zoom, and any mainstream virtual meeting platform you can think of. We also can just maintain your server by receiving a private key so our support devs can perform checks on your onprem portal  and its server status at anytime necessary to maintain availability. 

We know many of you guys are working from home these days but don't you worry! We got your back on this. Just open up the internet, login to the system, and remember we are always here for you in case anything happens.

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